A pet groomer returns a freshly groomed dog to an older customer at the shop counter.

Service

Emails and texts that bring past customers back to you

We build and run automated emails and texts in Klaviyo, Mailchimp, HubSpot or your job software. Reminders, follow-ups and offers bring in repeat jobs, visits and orders from customers who already know you.

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Delivered every month

  • Core automated flows written, designed and live in your account
  • A monthly campaign calendar with every send approved by you
  • Consent capture and opt-out handling for email and texts
  • Domain authentication and list cleaning for inbox delivery
  • Segments built from your store, job or booking data

We check consent before any text goes out, and every message has an easy opt-out. Your list, flows and results stay in your own account.

Business benefits

What your customer list can earn you

Four ways email and text bring back the customers you already paid to win.

Repeat business from your own list

Past customers already know you. Timely emails and texts bring them back for tune-ups, cleanings, return stays or reorders, without paying for a new click.

Follow-up that runs on its own

Automated flows are emails and texts that send when a customer acts or a date arrives. They follow up on quotes, carts and visits every day, with no one having to remember.

Messages people want to open

We write short, useful messages instead of generic blasts. Each list is split by what people bought, when they last visited and where they live.

Sales you can count

Your dashboard shows revenue, booked jobs or appointments from each email and text, so you know which messages earn their place.

Problems we fix

Why your list earns too little

Three common gaps. The first two cost you repeat business. The third risks carrier blocks and legal claims.

Your customer list goes unused

Your job or store software holds every past customer. Without regular contact, those customers forget you and call whoever shows up first in search.

Nearly 41%

of email revenue on Klaviyo comes from automated flows, which are just 5.3% of emails sent

One-off blasts instead of automated flows

A newsletter sent when someone remembers misses the moments that sell: a quote left open, a cart left behind, a service due date. Automated flows send at those moments every time.

Source: Klaviyo email benchmarks, 2026 (opens in a new tab)

Texts sent without proper consent

Marketing texts need clear consent and an easy way to opt out. Mistakes risk carrier blocks and legal claims under the TCPA, the federal law on marketing calls and texts.

Full scope

Flows, campaigns and texts, handled for you

Four parts of the work, run by one team. You approve every campaign before it sends.

01

Automated email and text flows

Messages that send themselves when a customer acts or a date arrives. Built once and improved every month.

  • Welcome series for new subscribers and new customers
  • Abandoned cart and browse reminders for online stores
  • Quote and estimate follow-ups for service businesses
  • Appointment reminders and maintenance due notices
  • Thank-you messages and review requests after each job or order
  • Win-back messages for customers who have not returned
  • VIP and loyalty messages for your most valuable customers
02

Campaigns and newsletters

Planned sends for offers, seasons, launches and news. Written, designed and scheduled by our team, with your approval.

  • A monthly send calendar tied to your seasons and offers
  • Copy and design for each campaign, tested on phones
  • Segments by purchase, service type, location and last visit
  • Subject line and offer tests on every major send
  • Holiday, seasonal and launch campaigns planned weeks ahead
  • Plain-text emails from the owner when a personal note fits
03

SMS and text messaging

Short texts for reminders, offers and follow-ups, sent through Attentive, Postscript, Klaviyo SMS or your phone system.

  • Consent capture on forms, checkout and pop-ups
  • Opt-out handling and quiet hours on every send
  • Text reminders for appointments, service visits and renewals
  • Limited-time offers and back-in-stock alerts for online stores
  • Two-way texts routed to your team when customers reply
  • TCPA and carrier rule checks before each campaign
04

List health and deliverability

Deliverability means your emails reach the inbox instead of spam. We keep your list clean and your sending reputation strong.

  • Domain setup, called SPF, DKIM and DMARC, that proves emails are yours
  • List cleaning to remove bounced and inactive addresses
  • Sign-up forms and pop-ups that grow your list
  • Imports from ServiceTitan, Jobber, Shopify, Mindbody or your booking system
  • Inbox placement checks on Gmail, Outlook and Apple Mail
  • Spam complaint and unsubscribe monitoring

Platforms and tools we work in

KlaviyoMailchimpHubSpotAttentivePostscriptKlaviyo SMSShopifyServiceTitanJobberMindbodyWeaveLitmusFigmaCanva

Process

How we set up your first flows

Core flows come first because they send every day. Campaigns follow on a calendar you approve each month.

  1. 01

    Audit your list and messages

    We review your list, consent records, current emails and texts, deliverability and the flows you are missing, and rank each gap by the revenue it costs.

  2. 02

    Connect data and build flows

    We connect your store, job or booking system, clean your list and build the core flows first: welcome, follow-up, reminders and win-back.

  3. 03

    Plan and send campaigns

    Each month you approve a send calendar. We write, design, test and schedule every email and text, then watch results for each send.

  4. 04

    Measure and improve

    Our software checks flows and deliverability every night. Each month you see revenue or booked work by message, with the next tests planned.

Timeline

Where your email stands after 90 days

  1. 30days

    First 30 days

    List audit, consent check, domain setup and data connections. The first core flows, usually welcome and follow-up, go live.

  2. 90days

    First 90 days

    Core flows are running, a monthly campaign rhythm is set and the first tests are complete. You can see revenue or booked work from each message.

  3. Ongoingevery month

    After that

    Monthly campaigns, new flows for your seasons, regular tests, list cleaning and a monthly review of what each message earned.

What we measure

How we measure each message

Revenue per recipient

What each email or text earned for every person it reached. It shows which messages are worth sending.

Repeat customer rate

The share of customers who come back for another job, visit, stay or order.

Flow revenue share

How much email and text revenue comes from automated flows compared with one-off campaigns.

Inbox placement

The share of emails that reach the inbox instead of spam or promotions folders.

List growth and opt-outs

New subscribers and unsubscribes each month, so the list grows without wearing out.

By industry

Email and text by industry

Nebula for Online stores (D2C)

Online stores (D2C)

Klaviyo flows, texts through Attentive or Postscript, and campaigns planned around launches and sales.

See the plan Nebula for HVAC

HVAC

Maintenance agreement reminders, tune-up campaigns and quote follow-ups sent from your ServiceTitan or Jobber data.

See the plan Nebula for Dental practices

Dental practices

Recall reminders, treatment follow-ups and messages for patients overdue for a visit.

See the plan Nebula for Boutique hotels

Boutique hotels

Repeat-guest offers and pre-arrival emails that bring guests back to book direct.

See the plan Nebula for Pest control

Pest control

Renewal reminders and seasonal add-on offers for recurring service plans.

See the plan

Managed programs it pairs with

Goal packages that include it

Related services

Questions

Email and text questions, answered directly

Straight answers, in plain English.

All questions
Do I need Klaviyo or a new email tool?

You can usually keep your current tool. We work with what you have when it fits: Klaviyo, Mailchimp, HubSpot, Attentive, Postscript or the messaging inside your job or booking software. If your tool cannot do what you need, we explain why and help you move.

Can you text my customers?

Yes, when they have given consent. We set up consent capture, quiet hours and opt-out on every message. Texts without proper consent risk legal claims, so we check consent before anything sends.

How often will you email my customers?

Usually two to four campaigns a month, plus automated flows that send based on what each customer does. We set the rhythm with you and slow it down if unsubscribes rise.

What affects the cost of email and SMS?

List size, the number of flows we build, campaigns per month, whether texts are included and how much design each send needs. Sending fees are billed by your email or SMS platform. You get a written quote with your free audit.

Who owns my customer list?

You do. Your list, flows, templates and results stay in your own account. If you leave, everything stays with you.

How soon will I see results?

Automated flows often bring their first sales or bookings within weeks of going live. Campaign results build over the first 90 days as we learn what your customers respond to.

Win more repeat business from your list

Ask for a free marketing audit. An account lead walks you through your top fixes on a review call, and the written audit is yours to keep.

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Written audit in 3 business daysNo obligationMonth-to-month