Our promises
The promises we make to every client, in writing
Many owners have good reasons to be wary of marketing companies. Here is what we promise, and what we will never do, so you know what to expect before you agree to anything.
What we promise
What every client gets from us
These apply to every client, every package and every level.
You own everything
Your website, domain, ad accounts, analytics, Google Business Profile, customer lists and content are in your name. You keep all of it if you leave.
Go to you own everythingMonth-to-month service
No long contract and no setup fee. You can cancel at any time, and service ends at the close of your billing month.
Go to month-to-month serviceA named US account lead
One person knows your business, runs your plan and answers your questions. You always know who to call.
Every change approved first
We propose each change and explain why. Nothing changes in your accounts until a named person on your side approves it, or it falls under a routine task you pre-approved. Every change is recorded.
Go to every change approved firstA plain-English monthly review
Each month, your account lead walks you through what happened, what it was worth and what comes next, without jargon.
A live dashboard
See calls, leads, jobs, orders and spend at any time. You never need to log in to get results, but you can always look.
Go to a live dashboardAn honest audit
Our free audit tells you what we found, whether we can help and whether we are the right fit. Sometimes the answer is no.
Go to an honest auditYour ad spend stays yours
Your budget is paid straight to the platforms from your own accounts. Our fee is billed separately, so you always see both.
In writing
What our service terms put in writing
Use this list to check any agreement you are offered, including ours.
- You own your website, domain, accounts, data and content
- Month-to-month service with no long contract
- No setup fee and no cancellation fee
- Ad budget paid by you, directly to each platform
- Our fee shown separately from your ad spend
- A named US account lead for your business
- No change to your accounts without your approval
- A record of every change, with its predicted and measured result
- A plain-English results review every month
- Full handover of access and history if you leave
Approved and recorded
Every change approved, then recorded
A named person on your side approves each change before anything changes.
Our monitoring software checks your connected accounts every night and finds problems. For each one, it proposes a single change and estimates what the problem costs, using your own jobs, bookings or orders.
Your account lead reviews the proposal and sends it to you. A named person on your side approves it before anything changes. We record the predicted result and, later, the measured result side by side, so you can see whether our estimates held up.
- One proposed change for each problem found
- A cost estimate based on your own data
- Your approval before anything changes
- Predicted and measured results side by side
- A full change history you can see at any time
Never
What we will never do
Some of these practices are common in marketing, and we use none of them.
Lock you in
No long contracts, no annual terms and no cancellation fees. You stay only while the work pays off for you.
Hide fees
Every charge is in your written quote. The platforms bill your ad spend, and we bill our fee separately.
Hold your accounts
We set up every account in your name. We never keep your website, domain, ad accounts or profiles from you when you leave.
Promise rankings we cannot control
Google and AI assistants decide what they show. Anyone who promises a ranking is guessing. We promise the work and clear reporting.
Fake reviews
We never write, buy or filter reviews, and never reward customers for positive ones. We ask real customers for honest feedback.
Buy fake followers
We never buy followers, likes or engagement. Fake followers do not buy from you, and they can harm your accounts.
The free audit
An honest audit, even when the answer is no
Our free audit reviews your website, Google Business Profile, reviews, ads, search and AI-answer visibility, and competitors. You get a written audit with the top fixes in priority order and a review call with an account lead.
If your business does not need us, or another option fits better, we will tell you. Sometimes that means a freelancer, a software tool or two fixes you can make yourself. You keep the audit either way.
Are these promises in the contract?
Yes. Ownership, month-to-month terms, no setup fee, approval before changes and full handover on exit are written into our service terms. If anything in an agreement differs from this page, tell us and we will correct the agreement.
Who is my account lead?
A named person on our team who runs your plan, leads your monthly review and answers your questions. You will know their name before work starts.
What if my account lead is away?
Another team member who knows your account covers for them. Your plan, history and change record are kept in one place, so the work does not stop.
What happens if you make a mistake?
We tell you, fix it and record what happened. Because every change is recorded, we can see what changed and when, and undo it if needed. Fixing our own mistakes never costs you extra.
Do I have to log in to anything?
No. We do the work and send you a plain-English review each month. Your live dashboard is there whenever you want to look, but you never need it to get results.
Why won't you promise rankings or leads?
Because no one controls them. Google, Meta and AI assistants decide what they show, and buyers decide what they do. We promise the work, your approval on every change, honest advice and clear monthly reporting.
Start with an honest, free audit
Ask for a free audit. You get a written review, the top fixes in order and an honest view of whether we fit.