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Service
A trained team answers your business line in your name, during the hours you choose, using scripts written with you. They book work into your calendar or field service software and send you a summary of every call.
Delivered every month
Our team follows your scripts and quotes only the prices you approve. Our software checks recorded calls against your approved list every night.
Business benefits
Four results from live answering, set to the hours and rules you choose.
Emergency, evening and holiday calls reach a real person instead of voicemail, during the hours you choose. More of those callers become booked jobs, appointments or consultations.
Our team books into ServiceTitan, Jobber, Housecall Pro, your practice software or your calendar, following your rules for service area, job type and time slots.
Calls are answered in your business name. Our staff follow your greeting, questions, pricing rules and escalation steps, and never promise what you have not approved.
When your front desk is already on a call, extra calls roll to our team instead of ringing out. Fewer callers hang up and try the next business.
Problems we fix
Every missed call is a customer you paid to attract. Here are three common reasons calls go unanswered.
of customers whose calls go unanswered will not call back
When a call goes to voicemail, many new callers try the next business instead. The job can be gone before you hear the message.
Source: CallRail, via Business Wire, 2025 (opens in a new tab)
of calls to healthcare businesses were missed in CallRail's 2025 study; legal was 28%, home services 14%
During a heat wave, a storm or a Monday morning rush, calls arrive faster than staff can answer. Every unanswered call is a customer you paid to attract.
Source: CallRail, via Business Wire, 2025 (opens in a new tab)
Many emergencies happen at night and on weekends. An answering machine, or a message service that cannot book, sends those high-value calls elsewhere.
Full scope
Four parts of the service, set up around your scripts, your schedule and your emergency rules.
Real people answer your line during the hours you choose. Night, weekend and holiday cover can be added to your plan.
Callers are booked into your real schedule, following your rules. Urgent calls go to your on-call person by the steps you set.
Every call produces clear notes your team can act on: who called, why, what was booked and what happens next.
Our software reads every call record each night. It shows what was answered, booked or missed, and checks calls against your approved rules.
Platforms and tools we work in
Process
We run test calls before your line is forwarded, and we review real calls with you every month.
We listen to sample calls and review your services, service area, pricing rules and emergency steps, so our team handles calls the way your front desk would.
We write call scripts with you, connect to your field service, practice or calendar software and agree when to dispatch, book, take a message or transfer.
Our team is trained on your scripts and your trade. We run test calls first, then forward your line during the hours you choose.
Our software reads every call record each night. Each month we review answer rates, bookings and missed chances with you and update the scripts.
Timeline
Scripts approved, booking access set up, test calls passed and live answering running for the hours you chose. Call summaries start as soon as calls go live.
Scripts are refined from real calls. You can see answered, booked and missed calls by hour and source, and the value of the work booked.
Answering during the hours you chose, nightly call checks, monthly script updates and a monthly review of calls, bookings and booked value.
What we measure
The share of calls answered by a person, by hour, day and source.
How many calls became booked jobs, appointments or consultations, with their value from your own records.
Work booked outside your office hours that would otherwise have gone to voicemail.
The estimated value of calls still missed, priced at your own booking rate and average job.
How closely calls followed your approved scripts and allowed promises, from nightly transcript checks.
By industry
No-heat and no-cool calls answered at night and booked into ServiceTitan or Housecall Pro.
See the plan Nebula for PlumbingBurst pipe and sewer backup emergencies answered and sent to your on-call plumber by your rules.
See the plan Nebula for Garage doorStuck door and broken spring calls answered and booked into the next open slot on your schedule.
See the plan Nebula for Dental practicesNew-patient and emergency calls booked into your practice software. HIPAA-aware, and we sign a Business Associate Agreement.
See the plan Nebula for Personal injury lawInjured callers reach a person at any hour, with intake details sent to your team for follow-up.
See the plan Nebula for Pest controlNew service calls and plan sign-ups answered and booked during your busiest months.
See the planQuestions
Straight answers, in plain English.
All questionsYour calls are answered by real people trained on your trade and your scripts, during the hours in your plan. They answer in your business name. Ask us on your audit call where the answering team for your plan is based.
Yes, when your software allows it. We book into ServiceTitan, Jobber, Housecall Pro, Workiz, FieldEdge, many practice systems and online calendars. If direct booking is not possible, we send the details for your team to confirm.
We follow the steps you set. For example, an urgent no-heat call can go to your on-call technician by phone and text, while routine calls are booked into the next open slot.
Only the prices and fees you approve, such as a service call fee or a free estimate. Everything else goes to your team. Our software checks call transcripts against your approved list each night.
Yes. Choose full-time answering, after-hours and weekends only, or overflow when your office line is busy. You can change the hours as your seasons change.
Your call volume, the hours you want covered, the number of locations and how complex your booking and intake rules are. You get a written quote with your free audit. Service is month-to-month with no long contract.
Not by default. For law firms, call recording and transcripts stay off unless your firm turns them on. Intake notes are kept to the details your firm asks for, and only the people working on your account can see them.
Ask for a free marketing audit. An account lead reviews your top fixes with you, and you get a written quote if you want one.
